Why is my heart rate not showing in the JOIN workout player? – JOIN Cycling

If your heart rate is not appearing during a workout player session, the most common cause is a Bluetooth connection conflict between your heart rate strap and another device.

The most common cause Your heart rate strap is connected to two devices at the same time, for example both the JOIN workout player and a Garmin or Wahoo device. Bluetooth heart rate straps can only maintain one active connection at a time.

Why this happens

When your Garmin or Wahoo connects to the heart rate strap first, the JOIN workout player is unable to establish its own connection and will not receive any heart rate data during the session. This is a Bluetooth limitation rather than a JOIN specific issue.

How to fix it

Step 1

Disconnect your HR strap from other devices
Before starting a workout in the JOIN workout player, disconnect your heart rate strap from your Garmin, Wahoo or any other device. This frees up the Bluetooth connection so the workout player can pair with it exclusively.

Step 2

Connect the strap in the JOIN workout player
Open the workout player and connect your heart rate strap from within the app before starting the session.

Important: Since JOIN treats simultaneous recordings of the same session as a duplicate, only the workout player session will be synced. Make sure all your devices are correctly connected in the workout player before you start.

What if I do not have a power meter?

If you do not have a power meter, you can still capture your session in JOIN in two ways:

Manual entry — Add a manual activity after the ride with the duration and any relevant details.
RPE feedback — Provide an RPE score after the session. JOIN will use this to understand how the session felt and adapt your plan accordingly, even without power or heart rate data.

Does missing heart rate affect my training?

If you have a power meter, your power data will still be recorded correctly by the workout player even without heart rate. Power is the primary metric JOIN uses for zone targeting and workout analysis, so your session will still be fully captured and your workout score will reflect your actual effort.

Good to know: Heart rate data recorded by your Garmin or Wahoo during the same session will not automatically merge with the workout player recording, as JOIN treats them as duplicate activities.