JOIN Support
JOIN Cycling
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- Set up your first JOIN training plan Setting up your JOIN is simple and straightforward. Once you've set it up, we'll create a personalized training plan for you based on three factors: your athletic prof...
- Exporting workouts to Wahoo devices Before linking your JOIN account and Wahoo bike computer, make sure that you have the latest version of both the ELEMNT/BOLT firmware installed and the most current ...
- Change subscription: Android To change your JOIN subscription plan through Google Play, follow these steps: Cancel your current JOIN subscription. You'll need to wait until it has ended before y...
- How to add planned/Quick ride in JOIN To add a quick ride to JOIN that you have planned for later in the week: Open JOIN. Go to "Today's training". Scroll from right to left on the dates/days that you wan...
- Rest weeks Rest weeks are an important part of any training plan, and JOIN schedules them regularly to ensure that you have adequate time to recover and adapt. However, these res...
- Link in the sign-in e-mail is not working We are sorry that you are having trouble signing in with the link in the e-mail we sent. Here are some steps you can try to resolve the issue: Make sure that you have...
- Where can I find the 'Create a route' option in JOIN? Unfortunately this option is no longer available in JOIN. It was used so sparingly by our subscribers that we have decided to scrap it and use our resources for bigger...
- My Strava power data is different from the ones in JOIN When JOIN imports power data from Strava, it does not use the average power or the weighted power. Instead, it uses a calculation called "Normalized power." Normalized...
- ERG mode and JOIN hard intervals For short, high-intensity intervals such as Vo2max and sprints, we recommend turning off the ERG mode on your indoor trainer. This will allow you to push yourself to y...
- Target power is lower than what JOIN has planned It's possible that the discrepancy in your training plan may be due to a difference in FTP settings between JOIN and other training platforms such as Zwift, Garmin, or...
- JOIN zones / percentages/ zone colours What was the level of difficulty of your workout? We suggest an RPE score based on your training data after every workout. You have complete freedom to adjust the scor...
- Polarised training in JOIN We are continuously working to make the JOIN training plans even better. Those plans reflect that we are big fans of the polarized training model, which many studies h...
- Error when importing a JOIN workout into the Wahoo ELMNT app At this time, it is not currently possible to directly import a workout into the Wahoo app. Wahoo has only made this import functionality available to a few select pla...
- How do I determine my RPE? You determine your Rating of Perceived Exertion (RPE) by listening to your body during and immediately after the workout. The RPE-score should reflect how intense this...
- 100% progress achieved before the goal date Great job on achieving your training goal ahead of schedule! It looks like you have been consistent in your training and have performed above our initial prediction. B...
- Strava history If you want to include your previous cycling activities in your JOIN training plan, you can do so by linking your Strava account to JOIN. When you first connect your S...