JOIN Support
JOIN Cycling
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- How to set up your JOIN training plan. Setting up your JOIN account is quite easy and straightforward. Once set up, we calculate your training plan based on three elements: your athletic profile, the goal y...
- How to Switch Subscriptions: Google Play These are the steps you can follow to change your subscription plan in Google Play for JOIN. Go to the Google Play Store app on your phone. Tap on the Menu Options bu...
- Exporting workouts to Wahoo devices Before linking your JOIN account and Wahoo bike computer, make sure that you have the latest version of both the ELEMNT/BOLT firmware installed and the most current ...
- How to add planned/Quick ride in JOIN Here is how you can add a quick ride that you have planned later in the week to JOIN. JOIN will then not plan a training session for this day. Open JOIN today’s train...
- Rest weeks Rest weeks are really important and JOIN schedules them regularly in your training plan. But not automatically after a set period of time. Because then you would still...
- Link in the e-mail is not working We apologize for the inconvenience that the link is not working. Please follow these steps: Make sure you have the latest version of JOIN installed on your phone. Ope...
- I tested positive for Covid-19 We are really sorry to hear about that and hope that you have speedy, full recovery. We are not medical professionals and thereby in no position to give you medical ad...
- Where can I find the 'Create a route' option in JOIN? Unfortunately this option is no longer available in JOIN. It was used so sparingly by our subscribers that we have decided to scrap it and use our resources for bigger...
- My Strava power data are different from JOIN's. The power data JOIN imports from Strava are not the average power or the weighted power but Strava's calculation of "Normalized power". Normalized power is the average...
- ERG mode and JOIN hard intervals. We would suggest that you turn the ERG mode of your indoor trainer off for all short, Vo2max and sprint intervals. Then you can really push yourself to the maximum wit...
- Target power is lower than what JOIN has planned. The most likely cause is that your FTP settings in Zwift, Garmin, Wahoo, or other training platforms are not the same as what you have set in JOIN. Please make sure yo...
- JOIN zones / percentages/ zone colours Zone Colour RPE Heart rate (% of Threshold) Power (% of FTP) Feeling Description 1 Grey 2-3 60-70 50-59 Light Feels like you can maintain th...
- Polarised training in JOIN We are continuously working to make the JOIN training plans even better. Those plans reflect that we are big fans of the polarized training model, which many studies h...
- Error when importing a JOIN workout into the Wahoo ELMNT app Unfortunately it is not yet possible to import a workout into the Wahoo app directly. For the time being, Wahoo made this import functionality available to only a few ...
- How do I determine my RPE? You determine your Rating of Perceived Exertion (RPE) by listening to your body during and immediately after the workout. The RPE-score should reflect how intense this...
- 100% progress achieved before the goal date. This means you did very well! You didn't skip (many) workouts and trained consistently. At the beginning of the plan, based on your activity level, we composed a train...
- Strava history If you have enabled the link between JOIN and your Strava account, we will read at least (but more if available) 42 days of previous activities when calculating your t...