We are sorry you are having trouble signing in with the link in the email we sent. Here are some steps to try:
- Make sure that you have the latest version of JOIN installed on your phone.
- Try opening the link on the same device where JOIN is installed.
- If that doesn’t work, try using a different browser. Sometimes certain browsers may block the link due to your settings.
- If the problem persists, try deleting the app and reinstalling it.
Please note: Sign-in links expire after 15 minutes. If more than 15 minutes have passed since you received the email, request a new sign-in link and try again.
If none of these steps resolve the issue, please contact our JOIN support team for further assistance.