If your subscription is linked to the wrong email address, we can help you update it. This is useful if you entered a typo, changed your email address, no longer have access to the original inbox, or need your subscription details sent to a different account.
Why this update might be needed
Your subscription email address is used to identify your account and send important updates. If it is incorrect, you may miss renewal notices, invoices, or other subscription-related messages. Updating it helps make sure your subscription stays connected to the right person and inbox.
What to have ready
Before contacting support, please have the following information ready so we can help you faster:
- The current email address linked to the subscription
- The correct email address you want to use
- Your subscription name or account details
- Any relevant invoice number, order reference, or payment details
How to contact support
Email our support team at support@join.cc and include a clear request to update the email address linked to your subscription.
In your message, include:
- Your current subscription email address
- The new email address you want associated with the subscription
- A brief explanation of why the change is needed
What to expect
Once we receive your request, our support team will review the details and confirm the next steps. We may ask for additional information to verify the subscription and make sure the change is applied correctly.
After the update is completed, we will confirm that your subscription is linked to the correct email address. If anything else is needed, we will let you know by email.
Additional information
If you are unsure which email address is currently associated with your subscription, contact support and we will help you check it. For security reasons, we may need to verify ownership before making any changes.