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Cancel subscription

JOIN Support
  • Updated

We are sorry to see you go! If you wish to cancel your subscription with us, please follow these steps:

  1. Open the JOIN app.
  2. Go to Settings.
  3. Select Subscription.
  4. Tap Manage subscription.

You will be redirected to Google, Apple, or Stripe, depending on your device.

Android:

  1. Go to Manage your subscriptions on Google Play.
  2. Open the Google Play app.
  3. Tap the profile icon in the top right corner.
  4. Tap Payments & subscriptions > Subscriptions.
  5. Select the subscription you want to cancel.
  6. Tap Cancel subscription.
  7. Follow the instructions.

Apple: 

For Apple users: Unfortunately, we cannot terminate subscriptions as this must be done through the App Store. You can find instructions on how to do this here: https://support.apple.com/nl-nl/HT202039

 

Stripe:

Follow the instructions in the Stripe environment.

 

If you do decide to cancel your subscription, we would appreciate it if you could let us know the reason for cancelling. We are always interested in understanding the reasoning behind a cancellation.